Shipping policy

SHIPPING POLICY

Shipping Destinations

Shedelle currently ships to eligible addresses within the United States.

Some locations, including certain remote areas, military addresses, territories, and P.O. boxes, may not be supported by every shipping carrier. If we are unable to ship to the address provided, we will contact you to request an alternative address or cancel and refund the affected order.

Shipping Cost

Shedelle currently offers free tracked standard shipping on eligible United States orders.

Any applicable taxes or additional charges required by law will be displayed at checkout when available.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days do not include Saturdays, Sundays, or public holidays. Orders placed during weekends, holidays, promotional periods, or periods of high demand may require additional processing time.

Processing time is separate from estimated transit time.

Estimated Delivery

After processing and dispatch, standard delivery is estimated to take 5–11 business days.

The estimated total time from order placement to delivery is therefore approximately 6–14 business days.

These timeframes are estimates and not guaranteed delivery dates. Delivery can be affected by carrier operations, weather, peak shopping periods, local service interruptions, customs procedures, address problems, or other circumstances outside Shedelle’s reasonable control.

Tracking Information

Tracking information will be sent to the email address provided at checkout when it becomes available.

Tracking updates may require several business days to appear after an order has been processed. A temporary lack of tracking updates does not necessarily mean that the package is not moving.

Multiple Packages

If an order contains multiple products, the items may be processed or shipped separately. In this case, the customer may receive more than one tracking number and packages may arrive on different dates.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full recipient name
• Street address and house number
• Apartment, suite, or unit number, when applicable
• City, state, and ZIP code
• Valid email address and telephone number

Contact support@getshedelle.com immediately if you notice an address error.

We will attempt to update the address if fulfillment has not begun, but address changes cannot be guaranteed after an order has entered processing or has been shipped.

Shedelle is not responsible for additional shipping costs or delivery failures caused by an incorrect or incomplete address, an unknown recipient, a refused package, or failure to collect a package from the carrier, except where otherwise required by law.

Delayed Orders

Carrier delays can occasionally occur. If your tracking has not updated for an extended period or your order has not arrived within the estimated timeframe, contact support@getshedelle.com with your order number.

We will review the tracking information and, when appropriate, open an investigation with the applicable fulfillment or shipping provider.

An investigation may require additional time and does not automatically guarantee an immediate refund or replacement. We will provide the appropriate solution after reviewing the available shipping information.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Check the delivery location, mailbox, porch, building reception, and other safe areas.

2. Ask household members, neighbors, or building staff whether they accepted it.

3. Wait until the end of the delivery day, as carriers sometimes update tracking before completing delivery.

4. Contact the local carrier using the tracking number.

5. Contact support@getshedelle.com if the package remains missing.

We may request documentation or confirmation from the local carrier before determining whether a refund or replacement is available.

Lost or Damaged Packages

If a package arrives visibly damaged, photograph the package, shipping label, and product before discarding any packaging.

Contact support@getshedelle.com and include:

• Your order number
• Clear photos or video of the package and product
• A description of the problem
• Any relevant carrier information

Claims are reviewed individually according to our Return & Refund Policy.

Order Changes and Cancellations

Orders may be changed or canceled only before fulfillment begins. Because orders can enter processing shortly after purchase, contact us as soon as possible.

Once an order has been fulfilled or shipped, we cannot guarantee a change or cancellation. The applicable return process must then be followed.

Contact Us

For shipping questions, contact:

Shedelle
Email: support@getshedelle.com
Website: https://getshedelle.com

Effective date: August 14, 2026