Refund policy
30-Day Return & Refund Policy
At Shedelle, we want you to be satisfied with your purchase. You may contact us within 30 days of delivery to request a return, refund, or replacement.
All requests are reviewed before approval. Do not send a product back without receiving return instructions from Shedelle.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, incomplete, or different from what you ordered, contact us at support@getshedelle.com within 30 days of delivery.
Include:
• Your order number
• A description of the issue
• Clear photos or video showing the product and the problem
• A photo of the shipping label, when requested
After reviewing your request, we may provide a replacement, full refund, partial refund, or another appropriate solution. If a physical return is required, we will provide specific instructions.
Returns for Change of Mind
Returns requested because the customer changed their mind, selected the wrong product, or no longer wants the item may be accepted if:
• The request is submitted within 30 days of delivery
• The product is unused and in its original condition
• All original packaging, parts, and accessories are included
• Proof of purchase or the order number is provided
Customers are responsible for return shipping costs for change-of-mind returns. Return shipping costs are non-refundable.
The authorized return location may differ from the address shown on the original package and, depending on the product and fulfillment location, may be outside the customer’s country. We will provide the applicable return address and instructions after reviewing the request.
Do Not Return Products Without Authorization
To request a return, contact support@getshedelle.com before shipping anything.
Products sent without prior authorization, sent to the address printed on the original package, or sent to an incorrect address may not be accepted or refunded. Shedelle is not responsible for unauthorized returns or return packages lost in transit.
We strongly recommend using a trackable shipping service and keeping the shipping receipt.
Non-Returnable Items
We cannot accept returns for:
• Products that have been used, washed, altered, or damaged after delivery
• Products missing original parts, accessories, or packaging
• Products returned without prior authorization
• Gift cards
• Items marked as final sale, if applicable
Cancellations
Orders may be canceled only before fulfillment begins. Contact support@getshedelle.com as soon as possible and include your order number.
Because orders may enter processing shortly after purchase, submitting a cancellation request does not guarantee that the order can be canceled. Once an order has been fulfilled or shipped, the applicable return process must be followed.
Refunds
If a return is required, we will notify you after the returned item has been received and inspected.
If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and display the refund.
Original shipping charges, if any, are non-refundable unless the order arrived damaged, defective, incomplete, or incorrect.
If more than 15 business days have passed since your refund was approved, contact support@getshedelle.com.
Contact Us
For questions about returns, refunds, replacements, or cancellations, contact:
Shedelle
support@getshedelle.com