Refund policy

30-Day Return & Refund Policy

We want you to feel confident shopping with Shedelle. If you are not satisfied with your purchase, you may request a return within 30 days of the item’s delivery.

Return Eligibility

To qualify for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and accessories. Proof of purchase or an order number is required.

To begin a return, contact us at support@getshedelle.com. Please include your order number and the reason for your return.

If your return is approved, we will provide return instructions and the correct return address. Items sent back without prior authorization, or sent to the address shown on the original package, might not be accepted.

Return Shipping

For returns due to a change of mind, personal preference, or an incorrect item selected by the customer, the customer is responsible for purchasing and paying for return shipping. Original shipping charges, if any, are non-refundable.

If you receive an incorrect, damaged, or defective item, contact us promptly at support@getshedelle.com with your order number and clear photos or video of the issue. After reviewing the claim, we may offer a replacement or refund at no additional cost to you.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is defective, damaged, or different from what you ordered, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used, altered, washed, or damaged after delivery
• Items missing original packaging, parts, or accessories
• Gift cards
• Items returned without prior authorization

Exchanges

The fastest way to receive a different item is to request a return and, after the return is approved, place a new order. If your product arrived damaged, defective, or incorrect, contact us so we can determine the appropriate replacement solution.

Cancellations

Orders may be canceled only before they have been fulfilled. Contact support@getshedelle.com as soon as possible with your order number.

Because orders can enter processing shortly after purchase, we cannot guarantee cancellation after fulfillment has begun. Once an order has been fulfilled or shipped, the standard return process applies.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, contact us at support@getshedelle.com.

Contact

For return, refund, or cancellation questions, contact:

Shedelle
support@getshedelle.com