Contact information

CONTACT INFORMATION

We’re here to help with questions about products, orders, shipping, returns, and refunds.

Customer Support

Email: support@getshedelle.com
Website: https://getshedelle.com
Instagram: @getshedelle

Support Hours

Monday through Friday, excluding public holidays.

We aim to respond within 1–2 business days. During weekends, holidays, launches, or periods of high demand, responses may take longer.

Order Support

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used at checkout
• A clear description of your question or issue
• Photos or video, when reporting a damaged, defective, incomplete, or incorrect product

Returns

Do not send products to the address shown on the original shipping package.

All returns require prior authorization. Contact support@getshedelle.com to have your request reviewed and receive the applicable instructions.

Shedelle

Email: support@getshedelle.com
Website: https://getshedelle.com